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Member Benefits

What Benefits Does Surplus Alert Offer eBayers and Resellers?

Policy and Procedure

Is my credit card information safe?
Return Policy
Return Procedure

Member Information

Can I be a member if I live outside the United States?
Can minors participate in SurplusAlert?
How do I become a Member?
How do I edit my Account information?
What if I forgot my login username or password?

Shipping and Returns

Are there any fees when I return an item?
Do you ship to my country?
How do I return Sony Electronics Products?
How long do I have to return an Item?
How long until I receive my credit
How will my order ship?
What if an item arrived damaged or broken?
What if I return an item after the 30 days?
Which Items Qualify for Return?

Pricing, Billing, Payment, and Commission

Change my Membership Status
How will the charge appear on my credit card statement?
What forms of payment can I use on SurplusAlert?

Order Status

How can I cancel my order once it is submitted?

Buyer's Information

Auction Ready Item
Is this website secure?
What is a Purchase Order Verification Sheet?

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Was Your Question Answered Above?

You may contact SurplusAlert using one of the following methods:

Email us at support@surplusalert.com

Fill out our online form (click here)

For product and order information call toll-free 1-800-618-1211

For account and billing information call 1-800-231-7091

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