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  1. What Benefits Does Surplus Alert Offer eBayers and Resellers?

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  1. Is my credit card information safe?
  2. Return Policy
  3. Return Procedure

Member Information

  1. Can I be a member if I live outside the United States?
  2. Can minors participate in SurplusAlert?
  3. How do I become a Member?
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  5. What if I forgot my login username or password?

Shipping and Returns

  1. Are there any fees when I return an item?
  2. Do you ship to my country?
  3. How do I return Sony Electronics Products?
  4. How long do I have to return an Item?
  5. How long until I receive my credit
  6. How will my order ship?
  7. What if an item arrived damaged or broken?
  8. What if I return an item after the 30 days?
  9. Which Items Qualify for Return?

Pricing, Billing, Payment, and Commission
  1. Change my Membership Status
  2. How will the charge appear on my credit card statement?
  3. What forms of payment can I use on SurplusAlert?

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  1. How can I cancel my order once it is submitted?

Buyer's Information

  1. Auction Ready Item
  2. Is this website secure?
  3. What is a Purchase Order Verification Sheet?

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  • Fill out our online form (click here)
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